All prices on our website are quoted in pounds sterling (£). Prices may be subject to change without notice, but we will always inform you of any price change before processing your order. Any pricing structures seen on our website may differ if your law requires express delivery or is bespoke in any way. This is because the stock of delivery issues may cause an increase in price and because sometimes our suppliers change prices without warning, and we are not able to update prices instantaneously. You will be fully informed of your cost or change it before your order is confirmed. This may be after payment. We have the rights to cancel any order at any time.
All delivery is charged to a Peninsular Malaysia address or an estimated international delivery charge. If you have requested delivery outside of Peninsular Malaysia, or if your postcode is outside standard delivery zones, please note that you may have to pay extra delivery at a later stage when we know the total cost of the order. This an additional charge may be added after your initial payment, due to change in weight of the delivery, for example.
If after payment, a pricing error or anomaly is made apparent we maintain the right to cancel any order. If this situation occurs, the customer will be contacted by a member of our team and informed of the mistake in writing, and we will assess all options to give you the best service.
We accept all major credit and debit cards, including American Express. If you have a credit account, please refer to our Credit Account Payment Terms.
We also accept payment by Cheque & Bank Transfer, and we can offer Credit Accounts. To open a credit account, please contact our sales team.
Orders will not be processed until payment has cleared.
Once your payment has been received, we will send you a visual proof for you to check carefully and approve before we customize. Once your visual proof has been approved, we start processing the order immediately, and although we try and accommodate further changes or cancellations, we can’t guarantee that we will complete them and you may be liable for the full order price. The visual proof is the final process in your order and contains all the detailed customization and garment details; it is vital that you review this properly. After confirmation, changes may not be possible, and any mistakes will be your responsibility.
Online ordering – sizes, and templates:
Please note, we order blank clothing, garments, and products from wholesaler-distributors, and then customize these items with printing and embroidery for our clients. All sizes and colors shown online on the catalogs are not under our control, and we cannot be held accountable for color variations from onscreen colors to original product colors, nor can we be held responsible for sizing issues. We do our very best with our Quality Controls to manage these rare problems. We highly recommend ordering samples to ensure these size and color problems are not encountered.
Product Template Image Disclaimer:
Please note, the visual product template images that are used when adding your designs are ‘template images,’ this means they may not reflect the actual product ordered. The same applies to your visual mock-ups.
Visual layout approval:
It is much better if you send us a visual template to ensure speed of service and accuracy. We will ship it to you if you can’t create it, and you are entitled to 2 revisions/changes free of charge with your visual. Further changes may be charged up to RM20 per revision. Once you have approved the visual layout, your decision is final. Extra charges may be applied should you wish to make further changes to approved visuals. Cancellations are not accepted after this stage, but we will always try to assist you for the best possible service.
We will not proceed until you have approved the visual(s), which will usually be sent within 24 hours of payment. (working business hours)
• We will print/embroider the artwork you supply us. When uploaded or emailing us any artwork you give iTee Design & Print, full consent to print the artwork or designs. You confirm that the artwork is yours to use, and/or free from copyright infringement. You accept full responsibility in the event of any copyright infringement and will fully indemnify iTee Design & Print. When emailing us or uploading artwork and upon payment, you accept this artwork disclaimer in full.
• The visual template and online visual designer is not to scale. The size of the actually printed artworks may vary to the representation and proportions which you see online. PRINT SIZE AND ARTWORK GUIDELINES
• We will always aim to print your exact print sizes, but you accept there may be up to a 2cm variance on print sizes and positioning.
• COLOR MATCHING: With Screen Printing we can match Pantone Colour References, if you provide this, we will match them. All other printing/embroidery techniques will be the best color match possible. Please note computer screen colors will differ from final print colors. We will not be held responsible for color variation.
• You must state Pantone color references with your quote requests or via email if they apply. Failure to do so will mean we will use our expertise to the best match in colors.
• If the artworks files you provide are not print ready and, therefore, do not match our artwork guidelines, we will try to recreate the artworks free of charge, or if significant work is required, there may be an additional small charge. Artwork files that are not as per our artwork guidelines may still be printed, but the quality of the print may be lower than we would like, and iTee Design & Print will not be responsible, and your order will not qualify for a reprint or refund.
• You accept full responsibility and confirm you have either provided print-ready files, discussed this with us before payment, or are happy to pay a small charge, and also confirm that we will not be held responsible for sub-quality print finishes that are caused as a result of sub-quality and non-print ready artwork files. If you have any doubt, please get in touch, and we will check.
• For online sales, all artworks/files uploaded will be printed/embroidered without artwork checking, and any quality issue will not be the responsibility of us. You will not be entitled to a refund or reprint if the artwork you provided us does not meet our minimum artwork guidelines requirements.
Variance and white underlay condition:
Laser-Dark (No-Cut) printing is dependent on ‘computer-controlled output.’ Our print managers check artwork files for quality purposes, but ultimately, a computer machine reads these colors and translates these colors into ink that gets jetted directly into the fabric. (Screen printing can match exact Pan-tone colors and is controlled by the human eye, as such is ‘human controlled’ not computer controlled). Laser-Dark (No-Cut) output is, therefore, subject to variance. This means when printing the same design several times, it may not appear as sharp on one garment as another. Additionally, it may appear different on one garment to another garment due to colors and materials reacting differently to the inks. Sometimes, small speckles of white underlay can be seen on dark clothes, this is most often due to sub-quality artwork which we do our best to avoid. You accept the above information and allow a 25% variance and white underlay condition, and that any issues of this nature fall outside of our reprint and refund policy.
Due to the printing process for dye sublimation, it is normal that the print leaves white/visible marks and imperfections where there are creases or folds in the garments. These marks are commonly found around the armpit area or at the seams and hems. These issues fall outside of our reprint and refund policy.
Please be aware that an actual black color cannot be achieved with dye sublimation as the T-Shirts can only absorb a certain amount of ink. Therefore, black can often not be as saturated as some other colors and may appear ‘off-black.’
Dye sublimation printing is primarily suited to all over randomly placed designs, not position specific, but please contact us if you have any doubts. This means attempting to match up round to round hem to hem patterns may not be achievable on all or any of your orders. These issues fall outside of our reprint and refund policy.
Please consider this when submitting your designs for all over dye sublimation.
Cancellations Own Custom Design Order
Cancellations for the consumer who’s custom their design and print may be subject up to a 25% charge of total order cost if you choose to cancel an order in between because we may have already ordered stock, prepared the artwork, or re-organized production of other jobs. Please note that we reserve the rights to a minimum charge of up to 25% of the total order cost. For online orders where the order relates to a specific printing cancel color or product color, if you fail to read the offer and upload incorrect artwork, this is your mistake, and you may be charged up to 25% of total order cost if you choose to cancel due to an error you make when uploading artwork files.
For your own custom design printing order, you accept these terms and conditions as mentioned above. (We will always do our best to minimize or avoid such charges).
We take complaints very seriously, and we are unhappy if you are not entirely satisfied with our services. If you wish to make a complaint or request a reprint or refund, please complete the contact us form immediately and provide us with your order reference number, email address and the reason for your complaint.
You must also attach photos to help us further understand your complaint, so we’re then able to take the necessary actions.
iTee Design & Print must be notified of any issues within two days of receiving the order up to a maximum of 30 days from delivery of the goods.
Please note that refunds will only be considered after iTee Design & Print has been given every opportunity to rectify any issues with the order. We initially aim to offer a reprint or replacement if possible.
Print / embroider the only service – where you supply us with the garments:
We offer a print/embroidery only service whereby you can purchase the garments separately and then send them to us to be customized. When you use this service from us, you understand that you’re sending the garments to us at your own risk. If they are lost in transit, we will not be held responsible. You must track the delivery and handle any issues that arise in delivery. Besides, we recommend test prints to ensure that the products are suitable for the printing technique that you require. We keep a keen eye on our quality control process, but, if you are supplying the products and there are problems with the print or damage to the garments due to the printing, that are not related to the print quality, we will not be held responsible for any of the cost of the garments/products. If you do not take our advice and send samples for testing, this is your complete responsibility.
We can’t guarantee 100% perfection on goods you supply. You accept up to a 25% spoilage rate where we will not be responsible for the cost of damage caused due to printing, embroidery, or the customization process. Before any print/embroider only order is processed you must include the original
receipts/invoices of purchase showing the exact value or each product. We will then agree on how much risk we are prepared to accept. If you fail to send us these receipts/invoices of purchase before the order is processed, we will not take any financial responsibility in the damage or loss to any of your products. If you do, we will agree in writing our limit of liability that you will accept in writing before printing/embroidery commences.
To find out the pros and cons of using our print-only service, you can read our print-only guide.
Also, with print-only orders:
When you are supplying the goods for customization, the stated deadline is our target deadline; we cannot guarantee this until we receive the goods for inspection. Besides, although at the quoting stage we assume we can complete the customization, sometimes factors unknown to us at the quoting stage can complicate an order and mean we may have to cancel and refund. We will always do our best to meet your deadlines and complete your requests to our best ability, but in the case of print/embroider only orders, you understand that the order may be canceled upon receipt of the goods and that the deadline will be confirmed when we physically receive the goods for the specific order.
For express order where delivery is required within five days, you must be aware of the following information. We will do our best to meet our client’s deadlines, but sometimes, on rare occasions, factors beyond our control impact on our ability to fulfill orders. Stock levels, wholesaler dispatch mistakes, and delivery problems can arise, which are factors beyond our controls. In the event of such occasions, sometimes we have to make decisions on behalf of our clients to ensure that we’re always doing our utmost to fulfill the order. This can mean the substitution of garment brands and size changes or enhanced delivery services where extra charges may be applied. We will always try to find the time to get approval from our clients for these changes, but as you will be aware, this is not still possible. When entering into an express order, you must accept these conditions and take this into consideration in the event of ultimate problems with orders. We ask that you appreciate the effort we will go to meeting your order when discussing remedy of such rarely occurring scenarios.
For all orders, you must be aware of the following information. We will do our best to meet our client’s deadlines, but sometimes, on rare occasions, factors beyond our control impact on our ability to fulfill orders. Stock levels, wholesaler dispatch mistakes, and delivery problems can arise, which are factors beyond our controls. In the event of such occasions, sometimes we have to make decisions on behalf of our clients to ensure that we’re always doing our utmost to fulfill the order. This can mean the substitution of garment brands and size changes or enhanced delivery services where extra charges may be applied. We will always try to find the time to get approval from our clients for these changes, but as you will be aware, this is not still possible. You accept these conditions and consider this in the event of ultimate problems with orders. We ask that you appreciate the effort we will go to meeting your order when discussing the remedy of such rarely occurring scenarios.
Deliveries during busy periods of adverse weather conditions:
At periods of high seasonal demand, or during adverse weather conditions, delivery deadlines may be missed or delayed. We will organize and ship your goods following your delivery deadline. The items will be despatched using a 3rd party courier, and we will be able to provide documentary evidence for this. If the delivery is not achieved for whatever 3rd party reason, iTee Design & Print will not be responsible for the refund of any form. We will attempt to recover costs and expenses from our 3rd party delivery companies but cannot guarantee any delivery or return in these instances.
iTee Design & Print will not be liable for any loss or expenses sustained arising from any delay or failure in the delivery of the Goods. We recommend you take out your insurance to protect your goods.
Failed, or Delayed Delivery & Partial Deliveries:
iTee Design & Print will send out your order using a 3rd party courier company by your delivery deadline and will be able to provide documentary evidence for this. If the delivery is not achieved for whatever 3rd party reason, iTee Design & Print will take no responsibility for loss or damage or delay to your order and iTee Design & Print will not be responsible for the refund of any form. We will attempt to recover costs and expenses from the 3rd party delivery companies but cannot guarantee any delivery or return in these instances. At the time of receipt, you must check the packaging immediately. By accepting delivery, you are confirming the packaging and delivery is in perfect order.
We recommend you take out your insurance to protect your goods.
Partial Deliveries & Errors on the part of our 3rd Party Suppliers
At iTee Design & Print, we order new products from leading brands and then customize them for our client’s needs. Sometimes the leading brands and distributors send us faulty products within the full batch, or do not send us the correct amounts or sizes, which is entirely out of the control of iTee Design & Print, but this means that production and delivery may be delayed, or an order may not be only partially delivered on the specified due date, as more products may need ordering and customizing at a later date. There may be extra charges applied to your order for the additional printing as we may have to reset all the customization machines specifically for the extra customization. You understand this supply chain problem and accept that it is beyond the controls of iTee Design & Print, and accept these terms.
Print Only Service Agreement
iTee Design & Print offers a “print/embroidery only” service where our clients can supply the garments/ products (the items) and send them to us to be customized. When using this service, you accept that you’re sending the items to us at your own risk. If they are lost in transit, we will not be held responsible. You must track the delivery and handle any issues that arise.
We highly recommend sample prints to ensure that the items are suitable for the printing technique that you require. We keep a keen eye on our quality control process, but, if you are supplying the details and there are problems with the print or damage during the customization process, we will not be held responsible for any of the cost of the items, unless they have undergone a full sample test process and have been approved and signed off as such.
We will do our best to detect any problems as soon as they arise, and will aim to minimize the impact on any batch of the items, but some of our machines operate at fast, automated speeds, and therefore sometimes these issues do not make themselves apparent until the entire customization process is completed. Also, our customization processes involve multiple stages, and it may not be until the final step that the problem is detected. For example, we may prepare the items, we may pre-treat them, then print them, and during the drying stage, an issue may arise that could have already affected a full batch. If you do not take our advice and send samples for testing and approval, you take complete responsibility for any problems that may arise during the customization process. Samples and Test prints are charged at pre-agreed rates.
Before any print/embroidery, only order is processed, we request the original receipts/invoices of purchase/manufacture to be sent to us, outlining the exact value of the items. We will then agree on how much risk and liability we are prepared to accept in advance. (if any). If you fail to send us these receipts/invoices of purchase before the order is processed, we will not take any financial responsibility in the damage or loss to any of the items.
At iTee Design & Print, we offer a full reprint or refund policy on garments/products that we supply if the problem is our responsibility. But when you are sending us your garments/products, we cannot guarantee 100% perfection and therefore print only services are not accepted under our standard Refunds Policy.
If even after samples and testing, there are problems, you still accept up to a 25% spoilage rate caused due to the customization process. You also accept up to a 2cm variance in the print position. During customization processes, items are manually loaded by our carefully trained and experienced staff, and 100% accuracy is not possible. Our years of experience and global clients can testify to the quality we offer.
Print Only Delivery Deadlines & Cancellation Policy
When you are supplying the items for customization, the stated deadline is a target deadline, but we cannot guarantee this until we receive the items for inspection. Besides, although at the quoting stage we assume we can complete the customization, sometimes factors unknown to us at the quoting stage can complicate an order and mean we may have to cancel and refund. We will always do our best to meet your deadlines and complete your requests to our best ability, but in the case of print/embroidery only orders, you understand that the order may be canceled upon receipt of the goods and that the final deadline will be confirmed when we physically receive the goods for the specific order.
Returns / Refunds / Reprints
In the event of finding fault with the product or printing, inform us of the problem within 12 hours of delivery by email, telephone or by filling out our contact form and we will advise you of the correct way of returning the order.
Depending on the fault and issue with the order, we may request for you to ship the order back to us using a traceable service to avoid any further concerns or we may send a courier to collect.
Please also supply photos where possible of any issues relating to the product or the print so a better idea of the initial problem will be more apparent.
Please note that refunds will be considered and discussed after iTee Design & Print has been given every opportunity to rectify any issues with the order. Please note our Returns/Refunds/Reprint policy only extends up to a maximum of 30 days from delivery of the goods. Any complaints outside of 30 days will not be accepted.